💬 Customer Story: From Warranty to Winner – Why Kahtoola’s New 4-Year Warranty Matters

At ICEGRIPPER, we’ve been helping UK walkers, hikers, and runners stay sure-footed for over a decade — and we’re proud to partner with Kahtoola, whose traction and gaiter systems are among the most trusted in the world.

So when Kahtoola announced their new MICROspikes Ghost Footwear Traction — featuring a 4-year manufacturer’s warranty — we knew it wasn’t just another product launch.

It was a statement of confidence in quality and longevity.

To bring this to life, we reached out to Tim K. from Edinburgh, a long-time Kahtoola user who experienced our warranty process first-hand last year. His story perfectly sums up why this new warranty is worth shouting about.

“ICEGRIPPER managed the whole process for me…”

“I purchased the Kahtoola RENAgaiter Low for my approach shoes and noticed the lace clip on one was stitched incorrectly. I called ICEGRIPPER and got through straight away. After sending a few photos, they coordinated with Kahtoola and a new pair was on the way the next day. The team were very supportive, understood the issue, and resolved it incredibly quickly.”

At a time when many retailers deflect warranty issues back to manufacturers, ICEGRIPPER believes in owning the customer experience. Our team liaised directly with Kahtoola’s distributor, managed the claim, and made sure Tim didn’t miss his weekend hike.

“Even with the time difference, they got the replacement to me the next day. They even checked that there wasn’t a wider batch issue. It went beyond most warranty claims.”

A Quick Fix and a Long-Term Impression

Tim’s replacement gaiters arrived in perfect condition — and he even managed to repair the faulty pair himself, meaning nothing went to waste.

“I was very pleased with the process. I ended up with a working spare and a reminder of how well Kahtoola and ICEGRIPPER stand behind their products.”

That experience cemented his trust in both the brand and the retailer.

“My original MICROspikes are still in great condition after over 10 years of winter use. Seeing how good the warranty process was reinforces my confidence in Kahtoola, and I’d definitely buy again through ICEGRIPPER.”

Reliability Rewarded

Since then, Tim’s gone on to buy more Kahtoola gear for family members, and he’s keen to try the new MICROspikes Ghost this winter — the lightest, most advanced Kahtoola traction yet.

The Ghost kicked off the new 4-Year Warranty — an industry-leading commitment that reflects Kahtoola’s belief in building products that last. It now covers all Kahtoola Stretch on Traction products, which includes: Microspikes, Exospikes and Nanospikes. Very few consumer products are backed for four years. That’s why Kahtoola’s warranty stands out — and why stories like Tim’s matter.

About the Kahtoola MICROspikes® Ghost

The new Ghost combines Kahtoola’s legendary grip with ultra-lightweight materials designed for mountain runners and winter hikers who count every gram.
It’s reliable, rebuildable, and now backed by four years of peace of mind.

👉 Learn more about the Kahtoola MICROspikes Ghost:
https://kahtoola.com/traction/microspikes-ghost-footwear-traction

👉 Read more about the Kahtoola Product Warranty:
https://icegripper.co.uk/pages/kahtoola-product-warranty

Thank You, Tim K. (Edinburgh)

Huge thanks to Tim for sharing his story — and for reminding us that great products deserve great service.